Last Updated: 27/12/2025

This Vendor Policy outlines the rules, responsibilities, and expectations for all sellers and service providers onboarding on QuickPlant.

By registering as a vendor, you agree to comply with the following guidelines.

Vendor Eligibility

Nurseries & Product Sellers

Must supply healthy, good-quality plants or garden products
Accurate product details, pricing, and images required
Legal right to sell listed products

Gardeners / Service Providers

Minimum 2 years of plant care or gardening experience
Willingness to follow QuickPlant service standards
Professional behaviour at customer locations

Onboarding & Approval

Vendor registration does not guarantee approval
QuickPlant manually reviews all vendor applications
Approval may require additional verification or training
First order may be treated as a trial order

QuickPlant reserves the right to approve or reject any vendor without obligation to disclose internal reasons.

Product & Service Standards

Product Vendors

Real, clear plant photos mandatory
Healthy plants only — no damaged or unhealthy stock
Proper packaging to avoid transit damage
Accurate stock availability

Service Vendors

Perform services as confirmed
Follow safety, hygiene, and eco-friendly practices
Respect customer property and instructions

Orders, Fulfilment & Communication

Vendors must accept and process orders promptly
Delays or issues must be communicated immediately
Repeated order failures may lead to suspension
Misleading information or false claims are strictly prohibited

5️⃣ Commission & Payouts

Platform commission applies as per agreement
Commission rates may vary for products and services
Payouts are processed after order or service completion
Payment cycles and methods are communicated separately

Prohibited Activities

Vendors must NOT:

Upload misleading or fake product images
Deliver unhealthy plants knowingly
Contact customers outside platform for bypassing commission
Misuse customer data
Use abusive, unprofessional, or unethical behaviour

Suspension & Termination

QuickPlant may suspend or terminate vendor accounts in cases of:

Quality violations
Repeated customer complaints
Policy misuse or fraud
Failure to follow platform rules

Suspension or termination decisions are final.

Platform Rights

QuickPlant reserves the right to:

Modify commission structures or policies
Update vendor guidelines as required
Pause onboarding or restrict vendor categories
Remove any product or service listing

QuickPlant Gardener Partner Policy (Service Experts)

QuickPlant ke saath as a Professional Gardener judne ke liye aapko niche diye gaye rules aur standards ko follow karna zaroori hai. Ye rules hamare customers ko ek trustable aur high-quality service dene ke liye banaye gaye hain.

1. Expert Onboarding & Verification

Background Check: Har gardener ka ID proof aur address verification zaroori hai.
Skill Audit: Aapko indoor plants, seasonal flowers, aur soil nutrition ki basic knowledge honi chahiye.
QuickPlant ID: Service ke waqt aapko QuickPlant ka digital ya physical ID carry karna hoga taaki customer aap par trust kar sake.

2. Service Protocol (Amelia Booking System)

Punctuality: Jo slot customer ne book kiya hai, us par sahi samay par pahunchna anivarya hai.
Professional Behavior: Customer ke ghar ya office mein tameez aur discipline se kaam karna hoga.
Dress Code: Saaf-suthre kapde aur agar provide kiya jaye toh QuickPlant apron/t-shirt pehenna zaroori hai.

3. Tools & Organic Standards

Essential Kit: Gardener ke paas apne khud ke professional tools (Cutter, Trowel, Pruner) hone chahiye.
Organic Only: QuickPlant sirf organic fertilizers aur pesticides ko promote karta hai. Kisi bhi toxic chemical ka use bina permission ke mana hai.
Cleanliness: Kaam khatam hone ke baad jagah ko saaf karna gardener ki zimmedari hai.

4. Booking & Earnings

Slot Acceptance: Aapko apne dashboard par available slots ko update rakhna hoga taaki customer book kar sake.
Payouts: Aapki service fee ka payment 48 hours ke baad aapke registered bank account ya wallet mein bhej diya jayega.
No Direct Dealing: Customer se direct cash maangna ya platform ke bahar service dena sakht mana hai. Aisa karne par account block kar diya jayega.

5. Quality Assurance & Plant Doctor Support

Plant Health: Agar kisi plant ki halat kharab hai, toh aapko turant use “Plant Doctor” (Rita Agrawal) ko report karna chahiye.
Feedback System: Har service ke baad customer rating dega. Low rating hone par aapko training session attend karna pad sakta hai.

6. Cancellation & Rescheduling

Advance Notice: Agar aap kisi wajah se nahi ja sakte, toh kam se kam 2 ghante pehle admin ko inform karna hoga.
Emergency: Emergency ke case mein turant WhatsApp support par message karein.

Gardener Support:

Agar aapko booking ya payment mein koi dikkat ho, toh turant hamare Gardener Helpline (WhatsApp) par sampark karein.

Last Updated: May 14, 2026 – gardener

📞 Vendor Support

For vendor-related queries or support, contact:

📧 Email: hellothequickplant.in@gmail.com
📞 WhatsApp: +91 97260 81077